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客户服务高级代表

Company

HKT

Location

Foshan, China

Type

Full-time

Your role:


  • Manage incoming customer service hotline call and email inquiries and complaints, provide ease of contact service to customers

  • Support customer accounts with effective order management and service coordination

  • Act as the interface for customers and internal working partners in handling commercial products & services enquiries and applications

  • Handle service requests raised by customers and relate the issues to relevant internal parties

  • Perform any ad hoc assignments as requested

    • To succeed in this role:

  • Diploma or above in Business Administration, Information Technology, Computer Science or related disciplines; or

  • DSE/ Form 5 graduates with minimum 2 years' account service working experience

  • Good communication skills, customer-oriented, innovative and self-confident

  • Good PC skills, familiar with MS Office is an advantage
  • Eager to learn inte...

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