Act as the first point of contact (L1) for any issues related to video conferencing (VC) and unified communications. Provide telephonic/electronic support for incident reporting, service requests, and status updates. Troubleshoot basic functional issues and escalate tickets if required. Manage service requests, user rights assignments/modifications, and periodic rights monitoring. Classify incidents and requests (functional clarification, bug, or change request). Provide support during setup of video conferences/teleconferences/events, including technical assistance and coordination. Maintain cleanliness and presentation of AV rooms, stores, and equipment. Inventory Management: Track and maintain accurate IT asset records through their lifecycle. Deploy and revoke user hardware assets during onboarding and exit processes. Prepare and maintain reports: Daily Checklist Weekly Checklist Monthly Inventory Report Quarterly Preventive Maintenance Report Support alert monitoring and prepare h...