Drives collaboration among team members in his/ her function
Presenting a supportive, united front when appropriate.
Communicates Confidently
Communicates crisply and candidly
Communicates effectively across audiences (reporting managers, peers, business partners)
Balances talking and listening to foster candid dialogue
Focuses on the Customer
Raises concerns and recommends potential solutions for those processes that negatively impact the customer service experience or the fair treatment of customers
Helps employees understand the impact of their work on the customer/ client
Organizes own work to meet agreed upon deadlines
Focuses on surfacing underlying customer issues / concerns and identifying root causes
Takes Accountability
Takes steps to understand decision ...
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