Key Responsibilities

1. Billing Preparation & Processing

• Assist with preparing, reviewing, and issuing accurate invoices according to billing cycles.
• Validate billing data (rates, quantities, contract terms) before processing.
• Capture billing details into BPO
• Process credit notes and adjustments as needed.

1. Administrative Support

• Maintain organized digital billing files.
• Update contract details.
• Assist in preparing reports.
• Manage incoming emails, tickets, and billing-related requests.

1. Customer & Internal Query Handling

• Respond to billing-related queries from customers and internal departments.
• Provide usage reports, settlements or supporting documents.
• Process cancellations and port out requests
• Escalate complex issues to senior billing specialist...