JOB DETAILS

Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents
FUNCTIONAL AREA
FMCG Industry Recruitment Agency in Mumbai, FMCG Industry Placement Agency in Mumbai, Best FMCG Recruitment Agency in Mumbai, Top FMCG Recruitment Agency in Mumbai, customer service, customer relationship, customer support, guest relations
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