The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job. *Positions available in Brockton and Boston * Incumbents in this series make determinations on eligibility for benefits in disputed claims after gathering necessary information through interviews; issue timely determinations with appropriate rationales to parties in accordance with Massachusetts Employment Security Law; and perform related work as required. *DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:* *1.** *Analyze claims by reviewing available data to identify and prioritize potential eligibility issues. *2.** *Investigates issues by conducting fact-finding interviews by telephone or via the online system to gather information from claimants and employers and/or their representatives. *3.** *Anal...