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Jira Service Management Engineer

Company

Openkyber

Location

United States, United States

Type

Full-time

<p><b>Job Title:</b> Jira Administrator Locations: Austin, TX (Onsite) Duration: 12+ Months </p> <p><b>Job Description:</b></p> <p><b>Mandatory Skills:</b> Automation, Scripting & Agentic AI</p> <p><b>Key Responsibilities:</b></p> <ul> <li>Jira Platform Administration o Manage and evolve Jira Cloud configurations (projects, workflows, schemes, permissions, automation rules) o Ensure platform scalability, governance, and alignment with enterprise operating models.</li> <li>Workflow Design & Automation o Design and implement end-to-end workflows aligned with intake, triage, delivery, and reporting. o Build advanced automations to reduce manual intervention and improve cycle time.</li> <li>Scripting & Integration o Develop and maintain scripts using tools such as: ScriptRunner (Groovy) REST APIs (Jira, GitHub, ServiceNow, etc.) o Enable inte...

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