Experience: 3-5 years

Mandatory Skills: Jira Service Desk

Role Summary:

Provide operational support and administration for Jira by handling user requests incidents configurations and automation troubleshooting to ensure smooth project and workflow management Support and administer Confluence by managing access spaces configurations and resolving user issues to enable enterprise collaboration Provide basic operational support for Docker related queries and issues enabling developers to resolve container level problems efficiently

Roles and Responsibilities:

• Manage users groups roles and access permissions across Jira and Confluence
• Handle Jira project and Confluence space creation configuration and maintenance
• Configure and support workflows issue types screens permissions and SLAs
• Build and troubleshoot Jira and Confluence automation rules
• Create and maintain dashboard...