Knowledge, Skills and Experience:

• Development of IVR applications using Avaya OD. Inbound and outbound IVR applications development (POM).
• Experience 3-6 years

IVR BA / Tester:

• Work closely with IVR development team and provide clarifications on requirements.
• Get required business logics required for IVR, core banking systems integrations and document clearly on functional specifications.
• Having discussions with needed IT teams to clarify the requirements, get their concurrence, work on project plan, communicating to stakeholders on the project plan.
• Create the test cases and perform the testing.
• Ensure testing is done thoroughly prior to UAT and document the defects.
• Co-ordinate with teams during UAT for resolution.

Interested candidates may forward their resume at mentioning position in subject line.