ITSM Engineer

Ang Mo Kio

1 Year Contract (RENEWABLE)

Base Salary - $5,000

1 month bonus upon completion of contract (subjected to attendance, performance etc..)

JULY 2026

An ITSM (IT Service Management) Engineer plans, implements, and optimizes IT service delivery workflows. They align IT capabilities with business goals, automate processes, and manage platforms like ServiceNow to streamline incident, change, and problem management.

• Process Design: Develop, configure, and optimize ITSM workflows (e.g., Incident, Problem, Change, and Request Management)
• Platform Administration: Configure and maintain ITSM tools (such as ServiceNow or Jira) to enhance service delivery and reporting capabilities.
• Incident & Problem Management: Oversee major incidents, ...