Please note: We are not accepting applications or submissions from third-party agencies or recruiters for this position. Direct applicants only.



ITSM Configuration Management II (ServiceNow)

A mission-driven organization is seeking an ITSM Configuration Management professional to support and enhance IT Service Management processes within a ServiceNow environment. This role is focused on configuration management governance, process improvement, and maintaining a reliable system of record for IT services and relationships.

Responsibilities:

• Own and manage ITIL Configuration Management processes, including CMS, CMDB, and CSDM


• Govern and maintain ServiceNow CMDB to ensure data accuracy and integrity


• Analyze, design, and improve ITSM processes and workflows


• Support build, testing, training, and documentation of ITSM standards and procedures


• Collaborate with cross-functional teams...