Top 3 required skills: low level tech, install phones in 88 different locations. phone deployment - 1 gateway
Tier 1 engineer experience
Trouble shooting - describe error messages to engineer
Layer 1 and 1 - rack and stack
Set up end user devices
Physical - knows the basic of networking and troubleshooting purposes
Team of 2 90% of the time
1 switch or 10 phones
Flexible and adaptive
Right attitude/professionalism - willing to learn