Configuration Management

• Maintain and update the CMDB with accurate information on all CIs.
• Ensure that all CIs are properly identified, classified, and recorded.
• Perform regular audits of the CMDB to ensure data accuracy and integrity.
• Develop and maintain configuration management processes and procedures.

Asset Management

• Track and manage IT assets throughout their lifecycle, from acquisition to disposal.
• Ensure that all IT assets are properly tagged and recorded in the asset management system.
• Conduct regular asset audits to verify the accuracy of asset records.
• Work with Paragon Service Management, Procurement and Finance teams to ensure accurate asset tracking and reporting.

Process Improvement

• Identify opportunities for process improvements in SACM practices.
• Develop and implement process i...