Team Leader Operations (IT C2 + EN B2)

Location: Lisbon, Portugal

Start Date: 13 October 2025

Schedule: 24/7 shifts (rotational)

Work Model: On-site

About the Role

Were seeking an experienced Team Leader with a proven track record in the Call Center / BPO environment to lead, coach, and inspire a high-performing operations team. Your role will focus on delivering operational excellence, motivating your agents, and ensuring quality in every interaction.

Requirements

• IT Language: C2 proficiency
• English Language: Minimum B2
• Experience: Previous leadership experience in contact center/BPO
• Strong communication, problem-solving, and people management skills
• Flexibility to work in a ...