Mercier Consultancy is excited to announce an opening for an Italian Speaking Customer Support Representative in our Logistics Department based in vibrant Athens, Greece! In this critical entry-level role, you will play an essential part in facilitating smooth logistics operations for our Italian-speaking clients. Your support will ensure timely communication and resolution of inquiries related to shipments, deliveries, and logistics services.

If you are passionate about logistics and enjoy providing outstanding customer service, this position could be an excellent fit for you!

Responsibilities

• Provide customer support in Italian through phone, email, and chat
• Assist clients with inquiries regarding shipment tracking, delivery schedules, and logistics services
• Document all customer interactions and resolutions accurately in our support system
• Collaborate with internal teams to address and resolve client issues effectively