Mercier Consultancy MD is delighted to offer an exciting opportunity for Italian-Speaking Customer Experts to join our team supporting an international airline in Greece. As a Customer Expert, you will provide exceptional assistance to Italian-speaking passengers, ensuring a smooth and positive travel experience.

Key Responsibilities

• Deliver outstanding customer service to Italian-speaking airline passengers through phone, email, and chat communication channels.
• Assist customers with flight bookings, itinerary changes, baggage inquiries, and other travel-related requests.
• Handle customer complaints and provide timely and effective resolutions to enhance customer satisfaction.
• Maintain detailed and accurate records of customer interactions using CRM software.
• Collaborate with internal teams to address complex customer issues and improve service delivery.
• Stay updated on airline policies, travel regulations, and curr...