Mercier Consultancy MD is currently hiring an Italian Speaking Back Office Gaming Support Specialist to join our dynamic team in Sofia. This role offers an excellent opportunity for individuals fluent in Italian to contribute to the gaming industry by providing top-notch back office support. The position involves collaborating with various departments to ensure customer satisfaction and smooth gaming operations.

Key Responsibilities

• Provide high-quality back office support to Italian-speaking customers through multiple communication channels.
• Work closely with technical and operational teams to resolve customer issues promptly.
• Maintain precise and up-to-date documentation of customer interactions and support processes.
• Assist in identifying and implementing process improvements to enhance service delivery.
• Stay informed about the latest developments in gaming products, industry trends, and regulations.
• Participate...