We are looking for a Bilingual Customer Service Representative (Italian) to support Italian-speaking B2B clients. The role involves assisting customers with orders, answering product and pricing inquiries, resolving issues, and maintaining accurate records in CRM systems.



Key Responsibilities:



Assist clients with placing orders, tracking shipments, and processing returns.

Respond to inquiries about products, pricing, vendor contracts, and promotions.

Resolve issues related to deliveries, billing, and supply chain delays.

Coordinate with vendors and internal teams to ensure customer satisfaction.

Maintain accurate customer and vendor records in CRM or ticketing systems.

Stay updated on supplier products, inventory, and company guidelines.



Requirements:



Fluent in Italian and English (written and spoken).

Strong customer service and communication skills.

Problem-solving ability and...