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IT User Support Team Leader

Company

Otis College of Art and Design

Location

Shinkawa, Japan

Type

Full time

Description

— User Support Team LeaderSummaryAs the Leader of the User Support Team, oversee workplace operations, compliance, device management, and account administration to support end‑user productivity.Key Responsibilities1. Workplace Compliance & Asset Management
  • Conduct compliance assessments, including weekly leaver checks, AS400 batch job reviews, and system value reviews

  • Manage PCs: refresh cycles, model changes, return coordination, and asset ledger verification

  • Coordinate PC order quantities with ATOS

  • 2. Account & Access Management
  • Grant access rights for AS400 business‑critical systems and create eLogistics accounts

  • Perform access rights reviews (Otis Access UAR) and provide guidance to users

  • Process special access requests (e.g., “–A” accounts, Remote Desktop)

  • Create and update manuals for global applications and systems

  • 3....

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