**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**What you ll build**

In this role, you’ll be responsible for delivering Root Cause Analysis (RCA) for any disruption, degradation or availability issues faced by customer systems hosted in the cloud as part of Private Cloud Operations.

You’ll prepare and drive action plans to de-escalate situations related to outages and RCAs for customer systems.

You’ll drive action plans to prevent recurring outages and will contribute directly to Global Cloud Oper...