Qualifications 3+ years experience in similar role or IT field (Preferably in an IT company servicing more than one IT environment) Own reliable transport IT Tertiary qualification MS Qualification Matric / Grade 12 / National Senior Certificate VMWare / Hyper V / Office 365 Server experience Networking WAN / LAN and Wireless Backups experience Advanced Trouble-Shooting experience Hardware Installation, Remote Troubleshooting, Remote support experience Academic Qualifications and Certifications: Certifications (including but not limited to MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM) Degree/Diploma in a relevant field will be an advantage Responsibilities Receive, validate, and log client requests Administer and maintain the support desk database and call logging system on a daily basis Ensure the correct escalation procedure is followed on all critical calls and requests Assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation Assist in t...