Position Summary:

The IT Technician is responsible for providing technical support, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the efficient operation of IT infrastructure. This role supports end users by resolving technical problems and assisting with the installation, configuration, and maintenance of technology resources.

Key Responsibilities:

• Provide first-level technical support to end users for hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, scanners, and other IT equipment.
• Troubleshoot and resolve technical problems in a timely manner.
• Perform preventive maintenance on computer systems and network devices.
• Manage user accounts, passwords, and access permissions.
• Assist with software installations, updates, and system upgrades.
• Document technical issues and solutions in the ticketing system. ...