Respond and resolve all IT-related issues and concerns which include but not limited to hardware, software, cyber security, and network.
Maintain and/or retain detailed records of IT-related supports.
Receive and process requests for purchase of IT-related devices, upon approval.
Grant system accesses, upon approval.
Ensure that the data backup is carried out regularly, and create records as supporting documents.
Evaluate requests for provision of technological hardware and endorse them to the IT Manager for review and approval, when necessary.
Report updates to the IT Manager, and escalate issues, when necessary.
Monitor the utilization of the company's resources e.g., hardware, software, cyber security, network, and recommend solutions to the IT Manager, when necessary.
Ensure that all support tickets are logged as of month-end, and if otherwise, workarounds are in place so as to not cause downtime.
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