Job overview

The post holder will support the OneLSC Technical Services team by maintaining accurate asset management of End User Compute hardware and software across their lifecycle. This includes raising and managing orders for devices and contracts, supporting hardware deployments and end-of-life replacement programmes, and ensuring asset records, including Certero inventory and encrypted memory stick allocations, are kept up to date.

The role involves configuring and maintaining the Service Desk system, actioning incidents and requests within scope, and producing regular reports and insights on usage, trends and fault patterns to support service improvement. Acting as a key liaison across Technology Services and wider departments, the post holder will help improve system processes, customer experience and data quality,...