**Descripción y detalle de las actividades**
- Leverage Solutions KB (Knowledgebase) to provide technical support and training to customers and participate in the KB expansion
- Drive awareness and provide additional training about IT solutions amongst the Service Desk Team
- Accurately document records/logs of repairs and fixes for future reference
- Plan for maintenance schedules in collaboration with the business
- Respond to all requests within local IT SLA (Service Level Agreements) with meaningful contents
- Perform the install, upgrade, and configuration of PC hardware and software
- Proactively Manage Hardware and Software assets (purchase, stock, supply to customers)
- Act as a link between internal customers and other IT professionals
- Provide outstanding customer service; displays positive energy
**Experiência y requisitos**
- Skills and Experience Requirements: - Associates Degree in Information Technology, or A+ certification...