Job Responsibilities

• Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems.
• Provide L2 support covering 24/7 and participate in major incidents.
• Ensure SLA for incidents and service requests are met with high quality of work.
• Ensure KPIs, such as breach case target, MTTR and escalation target are met.
• Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required.
• Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems.
• Monitor server performance proactively and perform analysis of cases to prevent recurring issues.
• Review and enhance server monitoring when required.
• Develop processes and operation procedures related to server operations.
• Create and manage reports, visualizations, and dashboards related t...