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IT Support Technician L1 & L2 (m/w/d)

Company

Everience Benelux

Location

Amsterdam, Netherlands

Type

Full-time

Job Description

  • Provide onsite technical support for hardware, software, and network issues
  • Install, configure, and maintain desktops, laptops, printers, and mobile devices
  • Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
  • Manage user accounts, permissions, and access in Active Directory
  • Respond to service desk tickets and ensure timely resolution within SLAs
  • Support meeting room technology and AV equipment
  • Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
  • Document incidents, solutions, and procedures

Qualifications

  • Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
  • Monitoring and reporting of the production environment (dashboards, KPIs)
  • Monitoring and improvement of procedures...

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