IT Support Technician
Salary: £35,000 per annum, plus benefits
Location: Newcastle
My client, based in Newcastle, is in the technology space and is embarking on a period of sustained and aggressive growth, spearheaded by the appointment of an industry recognised Commercial Director, and backed by a well-funded established parent company.
Due to their continued growth, they are seeking an IT Support Technician, with exposure to both 1st and 2nd Line IT support, ideally in an IT MSP environment.
The Role
* Act as the first line of support for IT issues via phone, email, and ticketing systems.
* Troubleshoot hardware, software, and network problems, escalating when required.
* Manage user accounts and access rights in Microsoft 365 and Active Directory.
* Configure and support desktops, laptops, and mobile devices.
* Keep tickets updated and resolved in line with SLAs.
* Assist with IT projects, rollouts, and system improvements.
The Person<...