Role Outline

Provide technical support for software, hardware, and network issues, ensuring system performance and service continuity. The role focuses on managing the IT budget, supporting the rollout of a bespoke ERP/WMS system (with the finance module already implemented), and enhancing operational efficiency across departments. A strong understanding of warehouse operations, transportation, and contract logistics to support WMS and TMS integration. To coordinate functions to maximize utilization – productivity and customer service. Internal service delivery – on time – accurately.

Key Tasks

• Provide first line support for users, systems, and applications, including network and hardware troubleshooting, process explanations, and training for warehouse-related functions
• System & Application Support - first level support and network problems
• User Access & Security - manage user accounts, permissions, profiles, and password res...