<p> </p> <p><b>Role Overview</b><br /> We are seeking an experienced IT Support Specialist to provide technical support and ensure the smooth operation of IT systems, hardware, software, and network infrastructure. The ideal candidate will troubleshoot technical issues, support end users, and maintain a high level of customer service.</p> <p><b>Key Responsibilities</b></p> <ul> <li>Provide first and second-line technical support to users via phone, email, chat, and in person. </li> <li>Diagnose and resolve hardware, software, network, and system issues. </li> <li>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals. </li> <li>Manage user accounts, access permissions, and password resets. </li> <li>Support Microsoft Windows, Microsoft 365, and other business applications. </li> <li>Monitor and maintain IT infr...