Your opportunity

Information Technology Services is responsible for all computing hardware, operations, network infrastructure, and systems to support and enhance the School's core mission. Rotman students, faculty, and staff use up-to-date technologies to directly enhance learning, teaching, and research.

IT Services is divided into four functional groups: HelpDesk - Technical Support, Network Infrastructure, Systems Development, and Multimedia. All groups work together to deliver efficient, adaptable, and reliable IT services.

As the IT Support Specialist, you will be responsible for all aspects of desktop support including classroom technology, network, resource connectivity, hardware, operating systems, and a variety of software applications in a complex networked facility.

Your responsibilities will include:

• Responding to end-user service requests via ServiceNow or phone in a timely manner
• Applying established stand...