Job Title: IT Support SpecialistJob Description
The IT Support Specialist provides friendly, high-quality technical support to internal users and local site teams, ensuring timely resolution of service desk tickets and reliable operation of workstations, software, and security systems. This role combines hands-on hardware and software support, strong customer service, and detailed documentation to deliver consistent, efficient IT services in a fast-paced, AI-forward environment.
Responsibilities

+ Monitor the ServiceDesk queue and prioritize tasks to ensure timely resolution and closure of support tickets.

+ Serve as the first point of contact for users, providing friendly, helpful, and professional customer service.

+ Communicate clearly and effectively with end users, demonstrating strong interpersonal, written, and verbal communication skills.

+ Research and identify solutions to resolve outstanding technical issues.

+ Set up workst...