Reliance Recruiters is hiring an experienced IT Support Specialist (L1/L2) / IT Executive for a leading retail company in Dubai . This role is ideal for IT professionals who are skilled in troubleshooting, user support, and managing day-to-day IT operations in a fast-paced environment.

Job Title:

IT Support Specialist.

Job Overview:

The selected candidate will provide technical support to end users, manage IT systems, and ensure smooth operation of hardware, software, and network services.

Key Responsibilities:

• Provide L1/L2 IT support and resolve helpdesk tickets within SLAs
• Install, configure, and maintain software and systems
• Manage user accounts and permissions (Active Directory / Entra ID)
• Handle email setup and troubleshooting
• Perform antivirus updates and patch management
• Support SharePoint and OneDrive users
• Provide hardwar...