IT Support Specialist


What we are looking for:

Aldridge Electric is seeking a Support Specialist to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

What you’ll do:

Support essential project duties including:

+ Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.

+ Build rapport and elicit problem details from service desk customers.

+ Prioritize incidents and service requests according...