Overview
The IT Support Technician provides both onsite and remote technical support to users across a designated regional area. This role requires a strong balance of technical expertise and customer service, as technicians regularly interact directly with users in a variety of environments.
This is a long-term opportunity offering strong benefits, career growth potential, and ongoing skill development.
Key Responsibilities

+ Provide onsite and remote desktop support for end users across multiple locations

+ Install, configure, troubleshoot, and repair hardware and software issues

+ Support user accounts, email, and enterprise applications

+ Troubleshoot basic network connectivity issues

+ Support printers, peripherals, and mobile devices

+ Track and manage service requests using a ticketing system

+ Maintain accurate documentation of issues, resolutions, and inventory

+ Deliver high-quality customer serv...