JOB OVERVIEW
Required an experienced IT Executive to support and enhance the Company's enterprise applications and end-user systems and act as a bridge between business users and technical solutions.
The role will focus on application support, business requirement analysis, coordination of small to medium IT projects and hands-on experience with reporting, analytics, and enterprise collaboration tools.
RESPONSIBILITIES
a) Enterprise Application Support
. Provide Level 1 and Level 2 support for enterprise applications including:
SAP S/4 HANA
Freshworks / Freshdesk
Servigistics (Spare Parts Management),
Microsoft Office 365 applications including SharePoint and Teams
. Perform incident handling, basic troubleshooting, user assistance, and coordination with higher-level support or vendors when required.
. Monitor application performance and recommend system improvements to enhance operational efficiency and user experience.
. Support user account admini...