Field Tech Analyst

Position Overview:

· Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

· Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.

· They may make policy recommendations to their managers and be an escalation point for less experienced team members.

· Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/

· printers.

· May respond to calls after normal business hours per leader instructions.

· Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ print...