Role Purpose

Provide frontline operational IT support across the office, warehouse and remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high‑quality evidence when required. The role acts as the first point of ownership for day‑to‑day IT operations with end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.

Key Responsibilities

• First line incident management and triage: log and categorise incidents accurately across software, hardware, access and operational systems; perform initial diagnosis.


• Capture minimum required evidence upfront: screenshots, error messages, timestamps, affected users, order / case / transaction IDs and steps to reproduce.


• Maintain accurate and complete records in the ser...