IT Support Engineer

Company

EMBL

Location

Heidelberg, Germany

Type

contract of employment _ full office work

            technologies-expected :
Active Directory
VMware

responsibilities :
Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices.
Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro).
Configure and maintain user environments, including accounts, network access, printing, and email services.
Diagnose and resolve hardware and software issues across supported platforms.
Deliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfaction.
Track, document, and manage support requests in line with IT service management best practices.
Contribute to the continuous improvement of IT services, infrastructure and user experience.

requirements-expected :
At least 2 years of professional experience in an IT support environment...
        

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IT Support Engineer

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