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IT Support Apprentice

Company

Bosch Group

Location

Worcester, United Kingdom

Type

full-time

Job Description

As our IT Support Apprentice your main responsibilities will be:

  • Provide IT consulting and customer support for mobile devices
  • Provide IT consulting and customer support for computer desktop / laptop & tablet devices.
  • Support field service solutions / applications / hardware
  • Support on-site AV solutions and systems
  • User administration
  • Provide customer support solutions
  • Support customer support applications
  • Participate in customer support drop-in sessions
  • Installing and setting up hardware and software
  • Provide Office 365 Administration & support
  • Resolve customers IT problems via telephone, remote control or in person
  • Maintaining asset register records
  • Assisting in the roll out of new IT procedures
  • Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated
  • To take agreed r...

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