Hours of Work: Monday-Friday (35 hrs per week)

Job Purpose:

To provide ICT Helpdesk support, handle user requests and troubleshoot ICT issues for Swish Building Products users. Work closely with all areas of the business to support daily operations.

Promote and develop use of the ICT systems to generate efficiency improvements.

Key Accountabilities:

To provide 1st line support to all requests logged through the ICT Helpdesk system, as detailed below:

• PC hardware and Desktop operating systems
• Desktop software applications
• Peripherals, such as, printers, telephones, etc.
• Mobile device support
• New equipment ordering and installation
• Phone System administration and support
• Promote cyber security awareness when dealing with requests
• Management of ICT Storage room and consumables inventory levels
• Asset management via the ICT ...