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IT Support Analyst

Company

Ethos BeathChapman

Location

Hong Kong, Hong Kong

Type

Full time

  • New headcount
  • Stable working hours | 18 days AL
  • Opens to candidates from other industries

Key Responsibilities:

  • Provide timely IT support, including basic hardware and software troubleshooting.
  • Deploy, configure, and maintain end-user equipment (PCs, laptops, printers, smartphones) and AV systems.
  • Serve as a second-level technical resource, resolving customer issues and logging details in ServiceNow.
  • Escalate complex problems and collaborate with senior team members when necessary.
  • Support software installations and updates, including Microsoft 365, and manage device assets.
  • Contribute to documentation in ServiceNow and participate in IS projects.
  • Provide A/V and collaboration technology support for live events, including setup and troubleshooting.

Requirements:

  • Bachelor’s degree or equivalent academic bac...

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