Job Overview

The IT Support Specialist maintains business productivity by resolving technical issues for on‑site and remote users. This role manages attendance systems, ensures IT policy compliance, and leads AI‑driven projects to automate manual workflows. You will balance proactive hardware/software maintenance with digital innovation to optimize costs and enhance operational efficiency.

Key Responsibilities

• Providing IT assistance to both internal office users and remote employees
• Training end‑users on hardware functionality and software programs
• Knowledge of firewalls, network printers and Wi‑Fi access points
• Knowledge in Google Workspace, Outlook, Windows and MacOS
• Perform daily audits of attendance logs to identify and resolve discrepancies
• Generating weekly/monthly attendance compliance reports and identifying patterns of recurring technical issues that affect clock‑in/out
• Experie...