Job Description

Beyond the bustle of Kenya’s most cosmopolitan metropolis, experience a haven of elegance and calm nestled among lush gardens at the edge of Nairobi’s Central Park. Our Nairobi hotel merges business and leisure, art and gastronomy and five-star style and service.

IT Service Specialist

Key Job Purpose

Under the direction of the Country IT Manager, the IT Services Specialist is responsible for the provision of first-line ICT support to fellow Associates and hotel/safari lodge guests, including ensuring the optimum and efficient utilization of IT resources, with minimization of downtime to maximize user output and achieve organizational goals. The scope of work entails wall Information, Communication and Technology infrastructure, hardware, and software systems in use by Serena Hotels within the sites under mandate.

Key responsibilities: