IT Service Management Specialist (Contract)

Location: London, UK (Hybrid - 2 days per week in office)

Duration: 6 Months (Approx. 24 weeks)

Hours: 40 hours/week

Role Overview

We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will oversee and enhance operational service delivery across multiple technology support functions. You will act as the key liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs.

Key Responsibilities

Performance & KPI Management: Lead monthly stakeholder and vendor KPI review meetings to monitor service performance, track trends, and address operational concerns.

Data Analysis & Reporting: Extract and analyze operational metrics to identify risks, trends, and areas for continuous service improvement (CSI); present insights to senior leadership.