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IT Service Management Administrator

Company

Hire Resolve

Location

Port Elizabeth, South Africa

Type

FULL_TIME

Overview

Hire Resolve’s client is looking for an experienced  IT Service Management  Administrator to join their team. The ideal candidate will have a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, event management, request management, CMDB and continuous service improvement.
Responsibilities:

  • Administer and maintain the ITSM service desk platform FreshService
  • Customize the ITSM tool to align with organizational processes.
  • Configure workflows, automation rules, and service catalogue items.
  • Define and manage service-level agreements (SLAs).
  • Implement and maintain change management processes, workflows, and required adjustments as needed.
  • Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
  • Engage with ITSM vendors and maintain vendor r...

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