- 5–8 years of professional experience in IT service management, IT operations or IT production management.
- A university degree in IT management, business administration, computer science or equivalent professional experience.
- Proven experience managing multi-vendor, multi-service IT environments including global service providers
- Experience in a large, complex, multinational organization (insurance, financial services, or comparable industry preferred)
- Ability to design, track and interpret KPIs across Quality, Security, Toxicity and Risk dimensions
- Broad understanding of enterprise IT architecture, cloud services and infrastructure operations.
- Experience with ITSM platforms (e.g. ServiceNow), reporting tools and governance dashboards (e.g.,...
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