Job Title: IT Service Desk Specialist

Location: Derby, United Kingdom

About the Role / Job Summary: A leading organization in the education sector is seeking an IT Service Desk Specialist to ensure the smooth operation of IT services, provide technical support, and enhance the overall user experience. This role offers an exciting opportunity to work in a dynamic environment and make a meaningful impact.

Key Responsibilities

• Provide first-line technical support to users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues.
• Assist in maintaining IT systems and infrastructure.
• Document and track support requests in the ticketing system.
• Collaborate with IT team members to improve service delivery.

Qualifications

• Strong problem-solving and communication skills.
• Proficiency in Microsoft Office and basic netw...