Role overview

As a Service Desk Manager, you will work with a broad range of clients ensuring smooth delivery and maintenance of a portfolio of IT and Network products. You will take a proactive and calm approach to service escalations and troubleshooting with commercial sensitivity and acuity. The success of the role will allow Vorboss to grow and develop existing business and create long-term relationships with clients. You will own day-to-day operational performance, continuous improvement, and service governance, driving ticket quality, SLA achievement, incident reduction, customer satisfaction, and effective cross-functional coordination with NOC, Network Engineering, Field Services, Security, and Vendors. Leading your team, you will provide exceptional customer support on all of Vorboss’s products.

Key responsibilities

Operational Leadership & Service Performance

• Lead the Service Desk to deliver consistent support across IT ...