Job Expectations

• Position Type: Experienced - Manager
• Employment Type: Full-Time, Permanent (Direct Hire)
• Work Setup & Location: Hybrid (3-4 days onsite per week) - Ortigas, Pasig
• Work Schedule: Weekdays; Mid Shift
• Industry: Global Accounting Firm

About the Job

We are looking for an IT Service Desk Manager to join our client's team and lead the delivery of high-quality IT support services. In this role, you will oversee service desk operations, ensure timely resolution of incidents, and drive continuous improvement in service delivery. You will manage and mentor support teams, collaborate with stakeholders, and ensure IT services are aligned with business needs. This position offers the opportunity to lead a customer-focused support function while enhancing operational efficiency and service standards.

Key Responsibilities

• Lead and manage daily IT Service Desk operations to e...